Mensen Praten

People Talk. Service Excels. Businesses Grow.

Customer support and BPO services built for businesses that need flexible, reliable coverage — without the overhead of hiring in-house.

mensenpraten.com
support@mensenpraten.com
+1 252 888 1939

What We Offer

Customer Support

Inbound calls, chat, and email support handled by trained agents.

Technical Support

Tier 1–3 troubleshooting and product assistance for your customers.

Virtual Receptionist

Professional call answering, screening, and appointment scheduling.

E-Commerce Support

Order management, returns, and customer inquiries for online stores.

Back-Office Support

Data entry, document processing, and administrative operations.

After-Hours Coverage

24/7 availability so your customers are never left without help.

Built-In Technology Advantage

🌐

Multi-Language Support

Serve customers in virtually any language — powered by real-time translation. No bilingual staffing required.

🎙️

Accent Neutralization

AI-assisted accent neutralization ensures every caller is clearly understood — improving CSAT and reducing repeat calls.

Engagement Models & Pricing

Pathways

Flexible Support

On-demand, scalable coverage. Pay only for handle time. Hours expire in 30 days.

Starter80 hrs/mo
$2,000($25/hr)AI+
Growth160 hrs/mo
$3,840($24/hr)AI+
Scale320 hrs/mo
$7,360($23/hr)✦ AI
Enterprise320+ hrs/mo
Custom()✦ AI
Overage billed at 40% above base rate
Hours expire every 30 days
No long-term contract required

Voices

Dedicated Teams

A named team embedded in your brand. Deep product knowledge. Consistent quality.

$18–$28/hr

Per dedicated agent, per scheduled hour

Rate varies based on skill level, channel type (voice/chat/email), and contract length. Multi-agent teams receive volume pricing.

Same agents, every shift — no rotation surprises
Full brand and product training included
Billed for scheduled hours only
Dedicated QA and performance reviews
Scales with your team as you grow

Smart Routing — AI Assist

AI-handled calls count at half the time against your monthly bucket. A 1-minute AI call deducts only 30 seconds. Human calls deduct at full rate. Your hours go further — without paying more per minute.

Included at Scale+

One-Time Setup

$299

Knowledge base build & testing

Starter Add-On

$199/mo

Add to Starter plan

Growth Add-On

$249/mo

Add to Growth plan

Scale & Enterprise

Included

No add-on fee — built in

Estimated Savings at 30% AI Deflection

Starter (80 hrs) → effectively 94 hrs served~$352/mo extra value
Growth (160 hrs) → effectively 188 hrs served~$677/mo extra value

Setup fee waived for Scale and Enterprise clients.

Getting Started

Touchless Onboarding

Self-serve setup online. Configure your preferences, select your plan, and pay. Agents assigned within 24–48 hours.

No setup fee

Guided Onboarding

We walk you through setup on a live call. Ideal for complex workflows, custom scripts, or compliance-sensitive industries.

$299–$499 setup fee (waived on 3-month contracts)

Ready to get started?

No long-term commitment required. Start with a 30-day pilot at standard rate.

mensenpraten.com

support@mensenpraten.com

+1 252 888 1939